- It includes the following pieces of information:
How many days customer have to return a product?
Within 5 days of receiving.
How will they receive the refund (credit or replacement)
Depends on the customer and the issue.
Who pays for shipping to return the product
Splash Colours will not gonna pay your return charges.
How will the customer receive the refund payment?
Customer will receive the payment Via Easy Paisa / Bank Transfer
Reason which is not valuable?
Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason
- The following information needs to be provided by the complainant when lodging the complaint online:
- Order Number
- Picture of the product highlighting the defect
- Picture/Scan of invoice
- Picture of parcel.
Note: In order to return any product or any queries you can contact us on WhatsApp: 0309-0529201 OR EMAIL: firstname.lastname@example.org